FAQ's
Course Information FAQ's
What is PassRite's average achievement rate?
Currently 97-100% students achieve the required standard.
English is my second language, can I bring a translator to my course?
Yes, you can bring a translator ONLY to the theory courses and cannot be a family member
You will need to advise our office staff if you are bringing a translator upon booking
For a list of NZTA approved translators please refer to https://www.nzta.govt.nz/driver-licences/new-residents-and-visitors/approved-translators/
I need assistance with reading and writing can I still sit the course?
Yes, we reccommend 1-on-1 training for theory with an instructor please contact our office (09) 636-0111 or 0800 PASSRITE (72777483) to discuss further and to book in
Do you do WINZ quotes?
Yes we do, please call our office (09) 636-0111 or 0800 PASSRITE (72777483) to arrange
Im running late for my course, will I stil be able to attend?
Please call our office to discuss (09) 636-0111 or 0800 PASSRITE (72777483)
I want to sit my Learners, Restricted or Full car (Class 1) drivers licence, can I book a test with PassRite?
No, all car driver licence practical tests are conducted by VTNZ
Learner licence theory tests can be booked by AA or VTNZ
You can book online for a class 1 driver licence practical tests through the NZTA website https://online.nzta.govt.nz/licence-test/
I lost my certificate how do I get a re-issue?
Please call our office (09) 636-0111 or 0800 PASSRITE (72777483) to discuss cost and get a replacement certificate
(Dangerous Goods Endorsement certificates cannot be re-issued if you have lost the certificate without getting it endorsed onto your driver licence more than 60 days from the assessment date of your course, if it has been longer than 60 days you will need to re-sit the course)
What facilities/amenities are available?
Wi-fi can be made available upon request
Tea, Coffee, Milo making facilities
Microwave
Toaster
Payments & Cancellation FAQ's
How can I pay?
Eftpos - Credit card transactions also accepted through our eftpos facilities (VISA /Mastercard /Union Pay)
Cash
Credit/Debit Card via online payment portal (Visa /Mastercard /Union Pay) - all transactions made through our website payment portal (STRIPE) incurr transaction fees and are non-refundable
Winz Payment Cards
Direct Credit
Can I pay by StudyLink with a Stuent Loan?
No, PassRite courses are of short duration and do not qualify for student loan funding we however do accept other forms of payment please refer to FAQ how can I pay?
I paid online through Stripe on your website, when should i recieve my receipt?
Payments made through stripe take 6-10 working days to be received by PassRite, your receipt should be emailed to you within 10 working days
I no longer want to complete my course I booked, what do I do?
Please read through our tems and conditions policy http://www.passrite.co.nz/policies/terms-and-conditions-1/
Need to call our office to arrange a rebooking for another date (09) 636-0111 or 0800 PASSRITE (72777483)
Talk to our office staff to discuss cancellations and refunds (09) 636-0111 or 0800 PASSRITE (72777483)
Feedback, Complaints & Appeals FAQ's
I really enjoyed my time with PassRite, how can i write a review or testimonial?
You can leave your reviews or testimonials of our Facebook, Google reviews, Linkedin and instagram
I wish to appeal the assessor decision on my assessment, how can I do this?
Please have a look at PassRite's appeals process /i/Processes/Appeals.docx
Contact our Managing Director : iain@passrite.co.nz
I wish to make a formal complaint, how can I do this?
Please have a look at PassRite's Complaints process /i/Processes/Complaints.docx
Contact our Managing Director : iain@passrite.co.nz
I made a complaint or appealed an assessment decision, but im still unhappy with the outcome, what can i do?
If you are unhappy with outcome of your complaint please feel free to contact the "Tertiary Education Disputes Resolution Team" https://tedr.org.nz/
Need help with something else?